Our return policy only applies to items that are not personalized or customized. To complete your return, we require an order number and packing receipt. We are unable to process the return of personalized items, customized items, items received as a gift purchase, limited edition items or ready to ship items.
Errors in Customization
Custom projects are non-refundable. However, if your project has custom details and a mistake has been made on our part, we’ll happily re-make the item for you. Please email firstname.lastname@example.org to coordinate. We are not responsible for custom requests that were submitted incorrectly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are issuing a refund. Your refund will be applied in the form of a credit applied to your credit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange and item, send us an email at email@example.com and send your item to: PO Box 2032, Rocklin, California 95677.
To return your product, you should mail your product to: PO Box 2032, Rocklin, California 95677. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item that cost over $50, you should consider purchasing shipping insurance and tracking. We cannot guarantee that we will receive your returned item.